Return & Exchange Policy
At Beta Vape, we want you to be completely satisfied with your purchase. We offer a comprehensive return and exchange policy for all our vaping products.
30-Day Return Policy
You have 30 days from the date of purchase to return or exchange any product for the following reasons:
- Product defect or malfunction
- Wrong item received
- Damaged during shipping
- Not as described
Return Conditions
To be eligible for a return, your item must be:
- In its original packaging
- Unused and in original condition
- Accompanied by proof of purchase
- Returned within 30 days of purchase
How to Return
To initiate a return:
- Contact our customer service team
- Provide your order number and reason for return
- Receive return authorization
- Package the item securely
- Send to our return address
Refund Process
Once we receive your returned item:
- We will inspect the product within 2-3 business days
- If approved, refund will be processed within 5-7 business days
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the return is due to our error
Exchange Policy
We also offer exchanges for:
- Different size or color
- Different product model
- Upgrade to a higher-priced item (price difference applies)
Contact Information
For returns and exchanges, contact us:
- Email: returns@betavape.com
- Phone: +20123456789
- WhatsApp: +20123456789
Note: This policy applies to all customers across Egypt. We reserve the right to refuse returns that do not meet our policy requirements.